Truancy Case Management Supervisor Copy

Social Media Coordinator
July 13, 2021
Executive Director, South Philly East Health and Wellness
August 20, 2021

Truancy Case Management Supervisor Copy



JOB TITLE: Truancy Case Management Supervisor
DEPARTMENT:   Education Department – Truancy Case Management Program
REPORTS TO: Education Department Director
JOB CATEGORY: Full-Time Exempt
SALARY: $45,000

QUALIFICATIONS: Master’s degree in Social Work or related field (i.e. related fields are social services, sociology, psychology, theology, education, and public administration). Minimum two years of specific social service experience.


Interested applicants MUST submit a detailed cover letter, resume and writing sample to Applications without these materials will not be considered.


SEAMAAC welcomes applications for the position of Truancy Case Management Supervisor. SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.

SEAMAAC’s Trnancy Case Management (TCM) program works in partnership with Philadelphia’s Office of Children and Families (OCF) and the School District of Philadelphia (SDP) to improve school attendance and academic achievement through three tiers of services. Services focus on early interventions and case management with about 1,500 annual referrals of at-risk children, youth and their families. Although our TCM Program serves communities of all races and ethnicities, the majority of referrals we receive from SDP and DHS are for children and families from the African American community. The Supervisor will conduct individual and group supervision sessions that occurs up to four times each month with a cohort of seven Truancy Case Managers (CM). Supervision requirements will also involve file audits, documentation and database reviews, project management, data management on case assignments, and case coverage for all three tiers of services. The Supervisor will facilitate in-house professional development such as case note writing and home visit assessment skills. The Supervisor will participate in quality assurance that include efforts to call clients and accompany CMs to home visits. The Supervisor will support recruitment and hiring efforts, train and on-board new hires, and monitor staff performance. Expectations include developing a mastery of the TCM program procedures and policies to perform all three tiers of services and OCF initiatives at any time. Supervisors work in a fast-pace and high-pressure environment, handling multiple and simultaneous priorities, balancing the requirements from funders and adherence to strict deadlines. The program goals are to resolve truancy issues and facilitate families’ ability to develop positive relationships that promote well-being and permanency of children in the home and school environment.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the Supervisor candidate must have:

  • Master’s degree in Social Work or related field (i.e. related fields are social services, sociology, psychology, theology, education, and public administration).
  • Minimum two years of specific social service experience.
  • Outstanding oral and written communication skills, effective presentation skills on program initiatives, and advanced computer skills in data entry and database management.
  • Outstanding discipline, organization, and time management skills in a fast-paced environment.
  • Excellent organizational and leadership skills. Willingness to adapt to change. Intuitive systems thinking and approach.
  • Demonstrated ability to effectively work and communicate with diverse staff with a strong commitment to supporting a team environment.



  • Develop a mastery proficiency of TCM program procedures, policies and operations. Perform all three tiers of services with accmacy and timeliness. Provide coverage when required.
  • Facilitate peer review and supervision meetings with staff and interns to address the underlying causes of truancy, promote the safety and well-being of families, and highlight social work best practices.
  • Ensure that mandated reporting responsibilities are met and minimum requirements of case management services are completed with families.
  • Assist with direct services to families through phone calls, in-person home visits, and participation in meetings with clients.
  • Monitor Tier I outreach, documentation, and data entry for up to 500 students in a service period. Support school relationship building at 40 plus schools across the School District of Philadelphia.
  • Support children and families in a manner that fosters independence, growth and development and will facilitate the child and families achieving their stated goals.
  • Assess the strengths, supports, and requirements of children, families and communities in which they live.
  • Ensure that referrals are completed promptly and confirm that a linkage between the family and provider is secured.
  • Monitor and enter data into the OCF Database, Social Solutions ETO Software, and TCM program Excel databases.
  • Identify staff professional development needs. Develop professional development materials and facilitate in-house training sessions. Recruit external organizations to lead trainings.
  • Keep accurate written records of all biweekly supervisory meetings. Ensure that all monthly home and school visits are performed and documented. Submit supervision reports and accompanying documents to Education Department Director on a monthly basis.
  • Plan, track, complete and accurately maintain records on file audits, database review activities, and caseload assignments of 15 – 35 families per Truancy Case Manager within set program deadlines and contract requirements.
  • Assist with recruitment and hiring efforts, train and on-board new hires, monitor staff performance, conduct performance evaluations, complete correction action plans, and approve timesheets. Notify the Education Department Director of any troublesome patterns of missed visits, discrepancies or unresolved issues.
  • Maintain consistent communication with staff, the TCM administrative team, management team, and program partners. Develop knowledge of all organizational policies and procedures.
  • Attend regular supervision, department, organization, and partner meetings.
  • As part of the Education Department that promotes lifelong learning, staff is expected to set the example and willingness to continue learning through SEAMAAC provided trainings.



  • Actively participate in organizational-wide efforts and a minimum of 5 events per calendar year.
  • Cross training in all three tiers and occasionally carry a caseload.
  • Other assignments, including translation/interpretation, as assigned.
  • Frequent local travel throughout Philadelphia.


  • Understanding of, and commitment to, SEAMAAC’s principles, concerns, and considerations in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities.
  • Program execution to achieve excellence in quality and cultural competency.
  • High ethical standards, integrity, and adherence to confidentiality.
  • Ability to handle a heavy workload, exercise discretion, handle multiple priorities and use sound judgment in program implementation policies and procedures.
  • Initiative, analysis and problem solving skills in complex situations.
  • A passion and desire to serve the community.
  • Knowledgeable about issues facing public education and low-income families of color.
  • Knowledgeable about issues facing immigrant/refugee communities in particular and other economically, politically and socially marginalized communities in general.
  • Bilingual candidate is preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Applicants must undergo criminal, child abuse and health background checks, as required by the program funder.

This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. SEAMAAC reserves the right to add/change duties and responsibilities as required by our contractual obligations to Philadelphia DHS. Other functions may be assigned and management retains the right to add or change the duties at any time.

Hours: Primarily normal business hours, with some evening and weekend assignments.
Salary & Benefits: $45,000, health insurance, paid vacation, paid holidays, paid sick, and personal leave.

SEAMAAC is an Equal Opportunity Employer

Applicants are required to submit a detailed cover letter stating qualifications, interest in SEAMAAC as an employer, and related experience to the position. A resume must be included. Applicants will not be considered without these required materials. The packet of materials can be sent to

To apply for this job email your details to