Laotian Outreach Worker

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February 19, 2020
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Laotian Outreach Worker

  • Anywhere

JOB TITLE: Laotian Outreach Worker 
DEPARTMENT: Health & Social Services (H&SS) Department
REPORTS TO: Community & Family Wellness Coordinator
JOB SCHEDULE:   Part-time or Full-Time 


SEAMAAC welcomes applications for the position of Laotian Outreach Worker. SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity. 

The Laotian Outreach Worker plays a central role in ensuring that SEAMAAC fulfills its mission. The Laotian Outreach Worker’s primary responsibilities are to provide community outreach about programs and services, group education on program topics, interpretation/translation, and case management support with individuals and families in Philadelphia’s Laotian refugee communities. Currently this position is primarily focused on our COVID-19 vaccine information & access work, Hunger Relief Program, Elders wellness services, and case management including employment assistance, navigating community resources, voter registration, naturalization, domestic violence, public benefits, and health insurance. During COVID-19, all job duties are subject to change, and there is a possibility that some/all work will be done remotely. 


Qualification Requirements: 
•Minimum of a high school education if combined with extensive social service experienceworking in Laotian immigrant/refugee communities. Bachelor’s degree is preferred.
•Spoken fluency in English and Lao is required; ability to do written translation is preferred.
•Minimum one year of social service or outreach experience required (may be a year ofvolunteer work).

The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•Experience working with community health, social services, and family dynamics. Passion andexperience supporting families with issues such as civic engagement, employment, education,domestic violence, and health care access preferred.
•In-depth knowledge of and relationships within the Laotian immigrant and refugeecommunities in Philadelphia
•Computer skills including online databases, Outlook, Excel, PowerPoint, and Word
•Ability to complete data entry and write case notes
•Skills in discussing sensitive topics in a culturally and linguistically competent manner withindividuals and small groups
•Excellent communication skills, both oral and written
•Skills in responding to high stress and crisis management situations
• High emotional intelligence as defined by the ability to empathize, people skills, motivation, self-regulation, and self-awareness 
• Ability to manage time, maintain appropriate boundaries, and prioritize tasks 
• Ability to work with diverse staff as well as a strong commitment to supporting the collective efforts of the team in accomplishing program objectives and goals. 
• Understanding and sensitivity to issues of race, class, nationality, religion, age, gender, sexual orientation, and disability 
• A strong passion and a clear vision for delivering high impact services to immigrant and refugee populations and other communities of color 
• Ability to handle a heavy workload, exercise high level of discretion, maintain confidentiality, handle multiple priorities, and use sound judgment 
• Ability to work independently while observing and complying with all standards of the supervisory structure of the organization 
• Ability to accurately represent SEAMAAC in Philadelphia’s Laotian immigrant and refugee communities 
• Additional language skills are desirable. 

• Conduct outreach to develop a Laotian community client base and increase awareness of SEAMAAC’s programs and community resources. These methods include but are not limited to: interpreting/translating documents, posting and distributing flyers, posting on social media, making phone calls, and attending community events (virtual and/or in-person) 
• Plan and facilitate community education on program topics 
• Provide case management services to clients within the guidelines of the assigned programs. 
• Complete data entry, client intake, and case notes according to department and funder guidelines 
• Attend supervision meetings, staff meetings and in-services/professional development trainings 
• Actively participate in organization-wide work efforts and events and a minimum of 5 events per calendar year. 
• Provide translation/interpretation 
• Other duties may be assigned from time to time 

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 

• The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. During COVID-19, all job duties are subject to change, and there is a possibility that some/all work will be done remotely. 

Necessary Special Requirements: Applicants must undergo criminal, child abuse and health background checks. SEAMAAC will consider all applicants fairly and will review background check results to determine whether they affect the applicant’s suitability for the job.


This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and management retains the right to add or change the duties at any time. 

Salary and Benefits:

Hours: Part-time and full-time is available, ranging from 20-40 hours/week. Hours are primarily during regular business hours, with expectations of flexing to accommodate community activities occasionally during evenings and a minimum of five (5) weekend assignments per calendar year.

Salary: $16-$18/hour, depending on qualifications and experience.

Benefits: A part-time position offers paid sick leave and holidays. A full-time position includes paid sick leave, holiday pay, health insurance, paid vacation, and other benefits. 

SEAMAAC is an Equal Opportunity Employer. 

Interested applicants should submit a detailed cover letter and resume to 

To apply for this job email your details to