Truancy Case Management Program Assistant

Truancy Case Manager
July 13, 2021
SoPhiE Program Coordinator
July 13, 2021

Truancy Case Management Program Assistant

Website SEAMAAC, Inc.


JOB TITLE: Truancy Case Management Program Assistant
DEPARTMENT:   Education Department – Truancy Case Management Program
REPORTS TO: Education Department Director
JOB SCHEDULE: Full-Time Non-Exempt
SALARY: $35,000
QUALIFICATIONS: Bachelor’s degree prefe1Ted in Social Work or related field. Related fields are limited to sociology, psychology, theology, criminal justice, education, human services or public administration.

Interested applicants MUST submit a detailed cover letter and resume to Applications without these materials will not be considered.

SEAMAAC welcomes applications for the position of Truancy Case Manager. SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.

SEAMAAC’s Truancy Case Management (TCM) program works in partnership with Philadelphia’s Office of Children and Families (OCF) and School District of Philadelphia to improve school attendance and academic achievement through early intervention and case management services for at-risk children, youth and their families. The Program Assistant (PA) will primarily provide assistance for overall program operations. The PA will serve as a liaison between NE Regional Court staff and the team, provide coverage on court dates to ensure staff arrival, court paperwork submission, and client representation as well as conduct client satisfaction surveys to students and families in court waiting areas and then compile findings. The PA will lead NE school partner communications for monthly student performance and record retrievals. The PA will complete data entry ofreferrals into multiple databases and compile database reviews of client data needs. The PA will steward emergency fund requests from the TCM team and complete monthly reports of purchases. The PA will maintain training records, complete registrations, and coordinate on-site professional development. The PA will support the recmitment and onboarding process for new members on the TCM team. Incoming phone calls and mailings will be directed from the main office front desk to the PA. Projects and activities will be occasionally assigned to support the capacity of the TCM team and organizational-wide initiatives. TCM staff work in a fast-pace and high-pressure environment, handling multiple and simultaneous priorities, balancing the needs of families, requirements from funders and adherence to tight schedules and strict deadlines. The program goals are to resolve truancy issues and facilitate families’ ability to develop positive relationships that promote well-being and permanency of children in the home and school environment.



  • Support children and families in a manner that fosters independence, growth and development and will facilitate the child and families achieving their stated goals.
  • Maintain consistent communication on activities between clients, schools and staff members. Exercise discretion and support for incoming phone calls and mailings.
  • Prepare for court appearances to ensure that court paperwork is submitted, clients have court representation, and court staff receives any notifications in regard to program services.
  • Conduct client satisfaction surveys and compile findings.
  • Retrieve, track and enter referrals into program databases. Complete and distribute database reviews of client services, demographics, comt appearances, and contact information.
  • Diligently support the process for emergency fund requests for submission, purchases, and reports. Identify community-based resources to support students and families.
  • Support recruitment and onboarding of new staff in coordination with human resources and program administrators.
  • Maintain training records, registrations, and coordination of on-site professional development.
  • Attend regular supervision, department meetings, and trainings.



  • Actively participate in organizational-wide and community work efforts and a minimum of 5 events per calendar year.
  • Cross training in all program tiers to occasionally support teamwork and efforts to meet requirements. Will maintain a caseload of up to 10 families during periods of high referrals rates.
  • Other assignments, including translation/interpretation, as assigned.
  • Travel around local Philadelphia neighborhoods.


  • Understanding of, and commitment to, SEAMAAC’s principles, concerns, and considerations in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities.
  • Excellent oral and written communication skills as well as advanced computer skills.
  • Ability to work and communicate with diverse staff in a team environment.
  • High ethical standards, integrity, and adherence to confidentiality.
  • Ability to handle a heavy workload and be detail-oriented.
  • A passion and desire to serve the community.
  • Knowledgeable about issues facing public education and low-income children and youth of color.
  • Knowledgeable about issues facing immigrant/refugee communities in particular and other economically, politically and socially marginalized communities in general.
  • Bilingual candidate is preferred.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Applicants must undergo criminal, child abuse and health background checks, as required by the program funder.

This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. SEAMAAC reserves the right to add/change duties and responsibilities as required by our contractual obligations to Philadelphia DHS. Other functions may be assigned and management retains the right to add or change the duties at any time.

Hours: Flexible schedule including normal business hours (9am-5pm), with occcasional evenings & weekend assignments.
Salary & Benefits: $35,000, health insurance and paid vacation, holiday, sick and personal leave.


SEAMAAC is an Equal Opportunity Employer


Applicants are required to submit a detailed cover letter stating qualifications, interest in SEAMAAC as an employer, and related experience to the position. A resume must be included. Applicants will not be considered without these required materials. The packet of materials can be sent to

To apply for this job email your details to