Digital Navigation Specialist

July 16, 2021

Digital Navigation Specialist



JOB TITLE: Digital Navigation Specialist
DEPARTMENT:  Health & Social Services Dept
REPORTS TO: Adult Literacy & Access Coordinator


SEAMAAC welcomes applications for the position of Digital Navigation Specialist.

SEAMAAC is a nonprofit organization in Philadelphia, with the mission “To support and serve immigrants and refugees and other politically, socially and economically marginalized communities as they seek to advance the condition of their lives in the United States.” SEAMAAC envisions a strong and unified society, where immigrants and refugees work alongside other Americans to build shared political, economic and social power. We envision a community where the contributions of each generation of Americans, whether Native to this land, immigrant, or brought against their will, are equally acknowledged, valued and embraced, and where all people live whole, healthy lives with joy and dignity.

The Digital Navigation Specialist plays an important role in advancing digital equity in Philadelphia. The Specialist will conduct digital access outreach, phone support, and in-person support to low-income Philadelphians. This includes connecting families to “PHLConnectEd”, “Internet Essentials”, and other resources for free/low-cost internet, wi-fi, and digital devices. The Specialist will coordinate SEAMAAC’s Digital Navigation referral phone line. The Specialist also will train and manage project volunteers, distribute digital devices to clients, and maintain program data.


  • Conduct PHLConnectED phone outreach to eligible families
  • Maintain the Digital Navigation call line and database
  • Assist community members with finding solutions to digital literacy/digital access needs
  • Conduct PHLConnectEd door-to-door canvassing in South and/or Northeast Philadelphia
  • Train Digital Navigator volunteers
  • Assist with distributing digital devices to identified clients in need
  • Actively participate in Digital Navigator and PHLConnectEd meetings and workgroups
  • Complete data entry and other program data collection requirements
  • Link clients to interpretation/translation as needed
  • Actively participate in organization-wide efforts and a minimum of 5 events per calendar year
  • Other duties may be assigned from time to time


  • Ability to clearly communicate over the phone and in-person
  • Excellent digital skills including Microsoft Office Suite, Google Suite, electronic databases, and other platforms
  • Ability to travel within Philadelphia city limits (primarily South Philadelphia)
  • Bachelor’s degree. Preferred fields: education, social work, or related discipline.
  • Bilingual skills are desirable. Priority languages include Spanish, Rohingya, Karen, Nepali, Vietnamese, Lao, Mandarin, Arabic, Swahili, Khmer, and French.
  • Minimum one year of nonprofit experience is required; experience with canvassing, phone banks, family literacy, K-12 education, and/or digital literacy programs preferred.


The requirements listed below are representative of skill and/or ability required.

  • High emotional intelligence including active listening skills, empathy, and self-awareness
  • Ability to manage time, maintain appropriate boundaries, and prioritize tasks
  • Ability to work with diverse staff as well as a strong commitment to supporting the collective efforts of the team in accomplishing program objectives and goals
  • Understanding and sensitivity to issues of race, class, nationality, religion age, language, gender, sexual orientation, and disability
  • Passion for delivering high impact services to low-income families including immigrants, refugees, and other BIPOC communities
  • Ability to exercise high level of discretion, maintain confidentiality, and use sound judgment
  • Ability to work independently while observing and complying with all standards of the supervisory structure of the organization


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. While performing the canvassing portion of this job, the employee regularly is expected to be on their feet and/or walking. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Necessary Special Requirements:
Applicants must undergo criminal, child abuse and health background checks. SEAMAAC will consider all applicants fairly and will review background check results to determine whether they affect the applicant’s suitability for the job.

This description is intended to describe the essential job functions. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and management retains the right to add or change the duties at any time.

Salary and Benefits:
Hours: 40 hours/week during normal business hours, with occasional flex schedule to accommodate evening assignments and weekend assignments. Salary: $32,000-$35,000 depending on experience
Benefits: Health insurance, holidays, vacation leave, personal days, and paid sick leave.


SEAMAAC is an Equal Opportunity Employer

Applicants are required to submit a detailed cover letter stating qualifications, interest in SEAMAAC as an employer, and related experience to the position. A resume must be included. Applicants will not be considered without these required materials. The packet of materials can be sent to

To apply for this job email your details to